FAQ

Every park is different. Rules change all the time, so it is best to contact the park directly.

YES! Our waterslides are very sanitary and cleaned after every use.

We will make every effort to deliver your jump when weather reports are uncertain, or inclement weather is actually occurring. As a general rule, we do not set up in extreme weather conditions such as heavy rain or high winds. We will call you 24 hours before your event to confirm your reservation and discuss options in regards to impending weather conditions. If we do not deliver because of weather conditions you will not be charged. If you decide to proceed with your order and weather conditions change, you will be charged full price.

Yes, and when the party is over simply deflate the jump so that we can roll it up and take it away.

We have over a decade in party planning experience! We are happy to help you design your event with everything you need: Catering, pony rides, face painters, costumed characters, balloons, tables, chairs… just about anything for an event your guests will never forget!

Yes, for an additional fee. Parents and party planners reserve party attendants when adult supervision is not always available at the party or event.

Yes, we deliver to parks! We are one of the few companies that are fully insured and approved for any community park, county park, and city park in all of San Diego County. We can go to many parks, like Holiday Park in Carlsbad, where most other companies are not allowed. It is up to the customer to call the park and make reservations. Just go to our Parks page for helpful links.

Typically 10 children from 2- 8 years old or 8 children from 9- 12 years old can play in a standard- sized jump, but that may be too many depending on the children and circumstances, such as weight, level of play, etc. Please use your judgment as to a safe number of users. Party jumps should always have adult supervision.

Please make sure your sprinklers are off. Please deflate the jump at the end of the day and then inflate again each morning. Allow it to fully dry before use. Please wipe it down if necessary.

Yes, as long as the incline not very steep. If we can stake the jump down at no extra charge.

Just a space large enough to fit the unit and a place to plug it in to a standard outlet. We carry long extension cords with us.

We will make every effort to deliver your jump when weather reports are uncertain, or inclement weather is actually occurring. As a general rule, we do not set up in extreme weather conditions such as heavy rain or high winds.

We will call you 24 hours before your event to confirm your reservation and discuss options in regards to impending weather conditions.

If we do not deliver because of weather conditions you will not be charged.

If you decide to proceed with your order and weather conditions change, you will be charged full price.

Never use the jumper in high winds because it can flip over. Deflate the jump and wait until its safe.

Take a break from the jumper when it is wet because it becomes slippery and can be dangerous. If it rains hard, we recommend shutting off the blower and deflating the unit. When the rain stops, just inflate it and dry the inside with a towel. If the rain is light you may be able to continue using it if the jump interior stays dry.

We expect that each unit will get a little dirty and that’s okay! We do not charge a fee for normal cleaning. We routinely clean all the jumps after pick- up. However, if it gets excessively dirty or muddy, we ask that you please clean it or you may be subject to a $100 cleaning fee. You can clean it with any mild household cleaner such as Simple Green.

We are based in North San Diego County, so when we need to travel really far from our warehouse we must charge a nominal delivery fee for the extra gas. Go to our Delivery Fee page to see if there are any delivery fees for your location.

We accept cash, Visa, MasterCard, or Discover. We require a deposit on all park jobs and larger inflatables. When bookings fill up for the most popular jumps we might ask for a deposit. Deposits are required for delivery on busy holidays, like Memorial Day or Fourth of July. If a deposit is put on a credit card the balance due upon delivery must be paid in cash. We do not accept personal checks for park deliveries.

Our customers report that their lawns are usually not harmed. However, we are not lawn care experts and we recommend that if this is a concern, you seek other advice or make sure to roll the unit up when not in use.